Air New Zealand knowledge
Fares, Koru, Skycouch, travel extras and baggage guidance, with source links accompanying factual answers.
One conversation.
The right connections.
An Air New Zealand booking and care experience with shared voice and text context, grounded travel guidance and a reviewable path into service.
Text conversationRealtime voiceGuest or demo Koru member
ONE BOOKING & CARE COMPANION
OpenAI orchestration
Shared conversation · trip context · grounded recommendations
Air New Zealand fare search
Duffel offers filtered to Air New Zealand. Search results distinguish supplier test fares from live fare snapshots.
Salesforce cases
Review and confirm synthetic baggage details. Create a case, attach demo evidence, check status and record a human assistance request.
THIS DEPLOYMENT
Connection readiness
Configuration presence is shown below. Each configured integration still needs an end-to-end presentation check.
OpenAI chat + Realtime voiceConnection pending
Duffel Air New Zealand fare searchConnection pending
Salesforce sandbox contextConnection pending
FlightAware adapterConnection pending
THE FIRST-PARTY PATH
Connect the airline’s context.
- Authenticated airline identity, Koru balances and actual trip entitlements.
- Airline-owned offers, seat inventory and current product rules.
- Official baggage reporting, tracing and delivery systems.
- Operational queues and human handoff, with a complete case history.
Clear boundaries. Useful outcomes.
The guest and Koru Gold profiles are illustrative, with no airline authentication. Final purchases finish with Air New Zealand; cash fares do not establish reward availability. Salesforce cases use synthetic details, a session-scoped access boundary and explicit confirmation before writes.
A demo service case is separate from an official airline baggage report, claim or tracing record. A human-assistance request records intent in the demo; it does not connect to a live airline agent.